FAQ
Everything you need to know ABC’s Essential FAQ Guide
Discover how our services support MFIs, SACCOs, and financial inclusion partners in strengthening operations and driving sustainable impact.
FAQ
Answers to the questions
we’re asked most.
Feel free to contact us directly, we are happy to assist
We’re here to help! Our FAQ section offers clear answers to
the most common questions about our services, partnerships
and consulting process.
-
01/ About ABC & Its Services
What does ABC do?
ABC provides training, technical assistance, shared digital services, research, fund management, and marketing support to MFIs, SACCOs, NGOs, and financial inclusion partners. We help institutions strengthen governance, improve performance, and deliver better services to their clients.
Who does ABC work with?
We work with SACCOs, MFIs, VSLAs, development agencies, fintechs, government partners, and financial inclusion stakeholders across Uganda and the region.
How is ABC connected to AMFIU?
ABC is the commercial and technical arm of the Association of Microfinance Institutions of Uganda (AMFIU). This connection gives ABC access to extensive sector insights, networks, and partnerships that enhance our service delivery.
What makes ABC different from other consulting firms?
Our work is rooted in deep sector experience, local understanding, strong networks, and a proven track record of impact. We combine technical expertise with practical insight into how MFIs and SACCOs operate on the ground.
-
02/ Training & Technical Assistance
What types of training programs does ABC offer?
We offer training in institutional governance, credit management, financial literacy, business skills, digital financial services, risk management, ESG, and social performance management.
Can ABC customize training for my institution?
Yes. Every institution has unique needs. We assess your gaps and design a tailored training program aligned with your goals, staff capacity, and operational environment.
Does ABC provide on-site and virtual training?
Yes. We provide physical, virtual, and hybrid training depending on your preference and location.
What is technical assistance (TA), and how does it work?
TA involves hands-on support from our experts to help institutions strengthen operations — such as risk management, governance, product development, or digital transformation. We assess your challenges and work with your team to implement practical solutions.
-
03/ Research, Innovation & Shared Services
What research services does ABC provide?
We conduct needs assessments, baseline studies, impact evaluations, market assessments, institutional assessments, and innovation research within the financial inclusion sector.
What is the Microfinance Innovation Hub?
It’s ABC’s ecosystem for testing, piloting, and scaling innovative solutions that support digital financial services, product development, and institutional improvement.
What digital services does ABC offer under Shared Services?
Our shared services include digital financial services platforms, MIS support, insurance solutions, and other technology-driven tools that improve institutional efficiency.
How can institutions access ABC’s shared digital platforms?
You can contact us directly to request onboarding. Our team will assess your needs, prepare a deployment plan, and support your transition to the platform.
-
04/ Working With ABC (Engagement, Fees & Support)
How do we request services from ABC?
Simply fill out the contact form, send an email, or call our office. Our team will schedule an initial consultation to understand your needs and prepare a tailored proposal.
Does ABC charge for consultations?
Initial consultations are free. Detailed assessments, customized training, and technical assistance are charged based on the scope and level of engagement.
How long does it take to complete a project?
Timelines depend on the type of service. Training may take days or weeks, while research and technical assistance projects can span several weeks to months.
Can we partner with ABC on donor-funded or joint projects?
Yes. ABC frequently collaborates with development partners, NGOs, and international organizations. We welcome proposals for joint programs and sector-wide initiatives.
